fitly-privacy-policy

Privacy Policy for FITLY

Last Updated: April 15, 2025

1. Introduction

Fitly (“the Platform”) operates in Australia and is committed to protecting your privacy and complying with the Australian Privacy Act 1988. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Platform. By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business details (e.g., ABN if applicable), trainer certifications, and insurance details if provided. This includes information shared during communications with the Platform.
• Usage Data: IP addresses, device information, browser type, interactions with the Platform, and cookies/tracking data for analytics and personalization. Some data is collected passively through usage logs.

3. How We Collect Information

• Directly provided by users during registration or when updating your account.
• Through cookies, tracking technologies, and usage logs.
• Information shared during interactions with customer support.

4. How We Use Information

We use your information to:

• Provide, maintain, and improve the Platform’s functionality.
• Facilitate connections between trainers and clients.
• Communicate with users regarding account updates and service information.
• Conduct analytics to enhance user experience.
• Comply with legal obligations and enforce our Terms of Service.

5. Sharing of Information

We may share your information with:

• Service Providers: For example, we share limited information with Stripe for payment processing and with analytics providers for usage analysis.
• Legal Authorities: When required by law or to protect our legal rights.
• Other Users: Limited profile information may be visible to facilitate connections. We do not share your personal data with unrelated third parties unless legally required.

6. Data Storage and Protection

All data is stored within Australia using secure methods. We encrypt data in transit and at rest, and we implement industry-standard security practices including restricted access and regular security audits.

7. Data Retention

We retain personal information as long as needed to provide our services or to comply with legal obligations. After account termination, data may be retained for up to 7 years for compliance and dispute resolution purposes.

8. Cookies and Tracking

We use cookies to enhance your experience by remembering your preferences and analyzing platform usage. You can control cookie settings through your browser, although disabling cookies may affect some functionalities.

9. User Rights

You have the right to access, update, or correct your personal information through your account settings or by contacting us at support@fitly.live. You may also request deletion of your data (subject to legal obligations) or opt out of marketing communications.

10. Security Measures

We take the security of your data seriously, employing encryption for data in transit and at rest, along with secure storage and limited access protocols. We also regularly review and update our security practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform indicates acceptance of the updated policy.

12. Regulatory Contact

If you have concerns about your privacy or our data practices, please contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/ or contact us using the details provided below.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at support@fitly.live.

14. How to Delete Your Account

If you wish to delete your account, please follow these steps:

1. In-App Process:
   • Open the Profile page in the FITLY app.
   • Tap the “Delete Account” button.
   • Confirm your choice in the prompt that appears.
     This action will permanently remove your account from our system, deleting your profile data from our databases.
2. Contact Support:
   If you encounter any issues or have questions about deleting your account, please contact us at support@fitly.live.

By following these steps, your account and associated data will be completely removed in accordance with our data deletion policy.