Last Updated: May 2026
Fitly (“Fitly”, “we”, “us”, or “our”) operates in Australia and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use the Fitly mobile application, website, platform and related services.
By accessing or using Fitly, you agree to the collection and handling of your information in accordance with this Privacy Policy.
We may collect the following types of information:
This may include:
When you create or access an account, we may collect information required to identify and manage your account.
Fitly may use trusted third-party providers such as Firebase Authentication, Google Sign-In and Apple Sign-In to support account creation and login.
We may collect technical and usage information, including:
This information helps us improve app performance, fix bugs, maintain security and understand how users interact with Fitly.
Fitly is currently free for customers and trainers unless otherwise stated in the app.
If paid features, subscriptions or trainer listing fees are enabled in the future, payment information may be processed by trusted third-party payment providers such as Stripe, Apple or Google. Fitly does not store full credit card details directly on its own servers.
We collect information in the following ways:
We use the information we collect to:
We may share limited information in the following circumstances:
Trainer profile information may be visible to customers using Fitly. This may include profile photos, business details, experience, services, prices, training locations, availability, qualifications, insurance status if provided, and other profile information entered by the trainer.
Customers may share information with trainers when contacting them through the app.
We may share information with trusted third-party service providers that help us operate Fitly. These may include providers for:
These providers may process or store information in Australia or other jurisdictions where they operate.
We may disclose information where required by law, regulation, court order, government request or where necessary to protect our legal rights, users, platform, safety or security.
If Fitly is involved in a merger, acquisition, sale, restructure or transfer of business assets, user information may be transferred as part of that transaction, subject to applicable privacy obligations.
We do not sell personal information to unrelated third parties.
Fitly may use trusted third-party services such as Firebase, Google services, Apple services, Stripe, analytics providers, crash reporting tools and cloud infrastructure providers.
These services may collect and process information according to their own privacy policies and terms.
We use these services to support core app functions such as authentication, data storage, messaging, analytics, app stability, payments where applicable and security.
Fitly uses secure cloud infrastructure and third-party service providers to operate the platform.
Your information may be stored or processed in Australia or in other countries where our service providers operate. Where information is processed outside Australia, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide Fitly, manage accounts, comply with legal obligations, resolve disputes, prevent misuse and enforce our policies.
After account deletion or termination, some information may be retained where required for legal, security, fraud prevention, backup, compliance or dispute resolution purposes.
Where information is no longer needed, we will take reasonable steps to delete, de-identify or securely manage it.
Fitly may use analytics, crash reporting, device identifiers and similar technologies to understand app usage, improve performance, fix errors and enhance user experience.
These technologies may collect information such as device type, app version, operating system, crash logs, usage events and general interaction data.
Fitly does not use this information to sell personal data to advertisers.
If Fitly introduces advertising or tracking that requires additional consent, we will update this Privacy Policy and any required app permissions or disclosures.
We may use your contact details to send important service updates or, where permitted, marketing communications about Fitly.
You may opt out of marketing communications by following the unsubscribe instructions where available or by contacting us at support@fitly.live.
We may still send important non-marketing communications related to your account, security, legal updates or app functionality.
You may request to:
To make a privacy request, contact us at support@fitly.live.
We may need to verify your identity before processing certain requests.
You can request account deletion through the Fitly app.
To delete your account:
Deleting your account will remove or disable your account profile from active use. Some information may be retained where required for legal, compliance, security, fraud prevention, backup or dispute resolution purposes.
If you have trouble deleting your account, contact us at support@fitly.live.
Fitly is intended for users aged 18 and over.
We do not knowingly collect personal information from children under 18. If we become aware that a person under 18 has created an account, we may delete or restrict that account.
Fitly is a marketplace and discovery platform for personal training services. Users may choose to share fitness goals, training preferences, mobility goals, weight loss goals or similar information with trainers or within the app.
Users should avoid sharing sensitive medical information through Fitly unless they are comfortable doing so. Fitly is not a medical provider and does not provide medical advice.
Customers should seek appropriate medical or professional advice before beginning a fitness program if they have health concerns, injuries or medical conditions.
We may update this Privacy Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of Fitly after changes are posted indicates acceptance of the updated Privacy Policy.
For questions, concerns or privacy requests, contact us at:
support@fitly.live
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/